Privacy Policy

CI Analytics recognizes confidentiality as a fundamental aspect of our relationship with clients. We pledge to uphold the highest ethical standards to safeguard the integrity and security of all information, with a special focus on personal information.

Scope of this policy

CI Analytics is committed to protecting the privacy and to ensuring the confidentiality of personal information of its users in compliance with the requirements of the Act respecting the protection of personal information in the private sector (CQRL, c. P-39.1) and any other applicable laws and regulations in this area. This Privacy Policy sets out our standards as a manufacturer for collecting, using, disclosing and storing the information received in the course of our business. The purposes for gathering your personal information are clearly specified at or prior to the point of collection. These objectives encompass, but are not restricted to:

Process and fulfill orders;
Provide customer support;
Submit quotes and respond to requests or inquiries.

By granting your explicit consent for the collection of your personal information (via our website, email, or phone), you acknowledge that your data will be managed in accordance with the terms outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by providing reasonable notice to CI Analytics.

Information that CI Analytics collect

CI Analytics collects Personal Information directly from you when you interact with us online, in person or through other communication channels. CI Analytics limits the collection, use and disclosure of your personal information to the purposes we have identified to you. We only collect information that is essential for the provision of our services. Collected information may include, but is not restricted to:

identity information, such as your first and last name;
contact information, such as e-mail address, mailing address, telephone number;
billing information, such as a billing address, bank account information or payment details;
shipping information, such as delivery details;
website navigation information, such as your IP address, your interaction with our site, such as the pages you access and the actions you take.

We may collect your personal information when you request a quote, place an order, request for support or services, or fill out an electronic form on our website.

How personal information is used

CI Analytics only uses collected information for legitimate purposes of provision and improving of our services. We may also use it to fulfill our business obligations. Your personal information is only accessible to certain authorized persons, and only to the extent necessary to perform their duties. CI Analytics will not use your personal information for purposes not previously disclosed or without your consent, except as permitted by law.

We may use your personal information with your consent for the following purposes:

to provide our products and services and to manage our business operations, including fulfilling our contractual obligations to you;
to address inquiries received from individuals via our online forms;
to enhance website navigation, tailor its content for relevance and utility to you, and facilitate your browsing experience.
to communicate with you and improve our customer relationships.
for marketing and advertising purposes.

Retention of personal information

All collected personal information is currently hosted in Canada.

We only retain personal information for the period of time necessary to fulfil the purposes set out in this Privacy Policy and in accordance with legal and regulatory guidelines. Personal information no longer required will be destroyed, erased or made anonymous in a secure manner.

Disclosure of personal information

We may share your information with certain third parties, including service providers and/or partners who support us with operational software, hosting, maintenance, websites and other services. When we disclose your personal information to third parties, we require them to protect and manage your personal information in accordance with our privacy practices and applicable laws.

We also make sure that only CI Analytics employees who require access to your personal information to perform their duties are given access to it.

Tracking technologies on our website

We may also collect personal data about you by using cookies and other tracking technologies to record how you interact with our website. You can learn more about cookies and how we use them in our Cookie Policy.

How personal information is protected

CI Analytics has established corporate privacy policies to ensure that your personal information is adequately protected and to prevent it from being lost, accidentally destroyed, misused, unintentionally disclosed, or accessed without authorization.

Nevertheless, it is essential to acknowledge that no transmission method over the Internet or electronic storage system can guarantee absolute security.

Your rights regarding your personal data

In conformity with applicable data protection laws, you have the following rights regarding your personal information:

Access: the right to know the personal information we hold about you and to request access to that same personal information;
Accuracy and Rectification: the right to request correction or update of the personal information we hold about to ensure that it is accurate, complete and up to date;
Consent: the right to withdraw your consent to the collection, use or disclosure of your personal information at any time;
Erasure: the right to request erasure, destruction, anonymization, de-indexing or removal of your personal information.

Changes to this Privacy Policy

Should we make changes to this Privacy Policy, we will post the changes on our website or inform you by e-mail. Please check this page from time to time to ensure that you are satisfied with any changes.

How to contact us

If you have any questions or concerns about our Privacy Policy or about how we use your personal data, please contact us at the following e-mail address: sales@cianalytics.com